When I reserve space on my appointment schedule, my time and services are for you. My policy requires a 24 hour cancellation notice if you cannot make your scheduled appointment. I provide a confirmation text 24 hrs prior to your scheduled time. These texts are a courtesy and failure to receive your call is not a valid reason for a ‘no show’.
I strongly encourage you to arrive early. Beach traffic can take extra time. Please call me the moment you know you will be late. I work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware in the unfortunate event you are late, I cannot guarantee that your services will be performed that day.
In the event that you are not satisfied with your service, please contact us within 7 days of that service. I like every opportunity to meet and exceed your expectations. Any issues reported longer than 7 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.